I WOULD LIKE TO KNOW IF SATURN DOES HELP SOMEONE THAT HAS A VTI ION TRANSMISSION AND THEY BOUGHT THEIR ION USED CAUSE I'M SCARED TO DEATH THAT I WOULD HAVE TRANSMISSION FAILURE WHILE DRIVING MY CAR I HAVE A 2004 ION WITH A 2.2L ECOTEC AND MINE IS A LEVEL 2.
HEY it's NICOLE again I just wanted to say that I joined the SATURN CAR CLUB and I have to say that I have a great time meeting people that own cars like me as a female automotive tech I have learned that saturn cars have a longer life than ford and maybe chevy it's really hard for me to swallow that saturn is one of many that might not make it .My mother bought a 1994 SL1 brand new and that is what got me to like saturn. She had it for 12 years and the life of the car is what sold me. I can only tell you that she is probably the only one who suffered a car jacking a few months after she bought it. But she got it back in one piece I love saturn and will continue my support no matter what . This is something that I love and no other car company goes out of their way for customer service. The thing that car dealers should pride on is customer service.
@ Sean, just a quick word of advice. I would not place my phone number on the internet like you have here. If you can edit your post, I would highly recommend that.
First of all, congratulations on your retirement announcement. While you may be closing the last chapter of your GM book, certainly, you are opening the beginning chapter of an entirely new book. Thank you for your years of dedicated service and leadership at Saturn. It's a real shame you and the entire Saturn Corp. never received the support necessary to stay competitive and viable.
I also wanted to thank you for your recent letter updating us on the status of the sale of Saturn to the Penske Group. It's very disappointing as a Saturn owner to hear that no deal was unable to be finalized. Certainly, the Renault BoD was unable to see the value in the brand and cars themselves that is so obvious to others. Over the past 17 years, my family has purchased 3 new Saturn sedans and all three had the living hell driven out of them for more than 100,000 miles. The longest surviving member of this family is a 1993 SL1 sedan (VIN # 1G8ZG5593PZ310926) purchased new at Saturn of Florence in Florence, KY. I purchased it directly from the owner Jacobe Sweeny. I am proud to say that as of today (11/04/09) the car has 411,200 miles; an amazing achievement for a car I thought was a 150,000 mile throw-away. Over this time, the only maintenance I have done outside of normal routine maintenance is replacing 1 water pump, 1 air conditioner compressor and the front suspension cross members. All toll, less than $1000 for these repairs. Even more amazing is that after 411,000 miles, it still has the origianl clutch and not a drop of any fluid leaks onto the garage floor. The amortized cost of the original purchase cost against the mileage is $0.03 per mile - not many cars ever come close to that. While it looks a little rough around the edges, the hood is rusting along the edges, the head-liner came out, and the front seat broke and I had to find a close match at the junk yard (our car just missed qualifying for the seat recall - seat back support brackets beraking), our goal is 500,000 miles. There is no reason to think it will not make it barring some type of accident. I hope you find a little pleasure in my stroy and makes your reflection back upon your time a Saturn even more positive. I tried to share this story with others at Saturn in hopes they would see the marketing value in these personal stories, but I think it was too little too late.
Hi Jill. Here is the email trail to a dialog I have had with the Customer Assistance Center since August 20th. I've still never been contacted by them. Of all the bad customer service experiences to be had out there, my experience with Saturn has been by far the worst.
Question: Hello. I have a 2007 Aura XE that I have really enjoyed for the past couple of years. However, I now have a mainteance problem (driver's window, heated seats, and sunroof all inoperative) that the Worcester, MA dealership has been unable to figure out for about a week. They've been very nice and given me a loaner car, but I'm wondering what's next if they can't close the issue. I called the national customer assistance center and was told "we just go by what the dealer says", but honestly, I feel like there has to be a better answer (higher level of maintenance, etc.). I'd appreciate any help you could provide. My VIN# is 1G8ZS57N87F140458. Thank you. Jim Follen
Service Request: 71-753094634
Customer Relationship Specialist: Chris Apostoles
Dear James,
Thank you for contacting the Saturn Customer Assistance Center. We appreciate you taking the time to write us in regard to the issue that you are having with your 2007 Saturn AURA XE.
Your continued loyalty and patronage to Saturn is very important to us. I recognize that this situation has caused you a great level of frustration and I hope that you can accept my sincerest apology on behalf of General Motors and Saturn. I have documented this under service request number 71-753094634 and this will serve as your reference for this issue.
I am more than happy to further discuss the matter you have indicated in your email. However, based on the nature of your concern, I have decided that contacting you by phone would allow me a better opportunity to assist you. I will be contacting you tomorrow, August 26, 2009, between the hours of 1:00 p.m. to 3:00 p.m., Eastern Standard Time with hopes that I can assist you in a timely manner.
In addition, if you decide to call me directly, please do not hesitate to do so. You may reach me at 1-866-790-5700, extension 22797. I am in the office Monday through Friday from 1:00 p.m. to 9:00 p.m., Eastern Time and would be glad to hear from you. If my hours are inconvenient for you please reply to this email with a date and time that I may contact you.
I look forward to speaking with you as your complete satisfaction is important to me. If you should need to contact us in the future, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time.
Again, thank you for contacting Saturn.
Sincerely,
The Saturn Consumer Support Team
It has now been 56 days since I was told I would receive a call. The line from the email below 'Your continued loyalty and patronage to Saturn is very important to us' doesn't ring very true.
Service Request Number: 71-753094634
Customer Relationship Specialist: Nichole Pugal
Dear James,
Greetings from the Saturn Customer Assistance Center! We appreciate the time you have taken to let us know that you have not received a call from our center.
We sincerely apologize for your frustrations regarding this matter. Please consider this as an acknowledgment that we have received your email. In addition to this, we have added your message to your Service Request number 71-753094634 and sent a notification to Customer Relationship Specialist Chris Apostoles in your behalf. He will follow-up with you to further assist with the concerns that you have on your 2007 Saturn AURA XE.
We are grateful for your patience and understanding. If you should need to contact us, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time Zone.
Again, thank you for contacting Saturn.
Sincerely,
The Saturn Consumer Support Team
It has now been 63 days since I requested assistance and 7 days since I brought this to the attention of customer service again. I was never contacted as indicated in the last email. I am no longer requesting to be contacted by CAC; however, you may wish to forward this thread to the customer service manager because I will be forwarding all of it with a complaint to the Better Business Bureau.
Service Request: 71-753094634
Customer Relationship Specialist: Ryan Quijano
Dear James,
Thank you for contacting the Saturn Customer Assistance Center. Please accept our sincerest apology for any inconvenience this may have caused you.
Please consider this as a confirmation of our receipt of your e-mail. In addition, I have added the information you provided to service request number 71-753094634, and sent a notification to Chris Apostoles on your behalf. We appreciate your patience as we strive for excellent customer assistance.
If you should need to contact us in the future, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000, prompt 3. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time, closed Sunday.
Sorry to hear about the brand. Always wanted to share a comment about my Saturn and it might as well be you. I bought our 96 SL2 in 1996. In all those years I have meet many other Saturn owners. Not once did I ever hear one of them say anything bad about thier Saturns. Good job Saturn.
Ms. Lajdziak: I have bought two saturns since I have been able to drive. I loved my first saturn but being im a single mom of two small children and on a fixed income i had to get rid of it because of the room was not big enough, when i had my second child. I did like my new saturn until I started getting the run around with the saturn company in macon, georgia. I got a recall on my vehicles door handles and i have been waiting approxomatley six months to get them repaired. (I started calling the day I received the letter on the recall) I have contacted the company numerous times via email and via telephone and always get we will call you when the parts come in. Well, I got to have my doors fixed. Im scared to ride in my vehicle and let me children ride with me in my vehicle, once again im a mom of two small children. My transmission is starting to slip alittle and im scared to take it in to the dealership for service because i may be making monthly payments on a vehicle im not driving....if its taking more than approximatley six months to get my door handles fixed, how long would it take to get something like my trandmission fixed? Im finding myself looking at other vehicles but cant afford a higher payment, because of IF I can trade in my truck for another one they will attach what i owe for the trade in ...... this is awful!!! I mean what am i suppose to do????? And yes, my truck is still uinder warrenty.
Ms. Lajdziak...I recieved your letter today, and I have to say it made me furious. I own a 1994 SL2...it just hit 200,000 miles. EVERY single time I go into a Saturn dealership for service...the entire dealership comes out to ooh and ahh over the SL2...and the constant comments are.."Oh, those were the best...don't ever get rid of it...god I loved those.."etc. Here's my problem...if all of the Saturn folks I encountered were so in love with a model you made 15 years ago...why did you stop making it? Why did you move on to models with worse gas mileage, etc. No, I have no idea how to run an auto company...but this seems ridiculous to me. So, I'm sorry, but all of the breast beating being done by Saturn folks about how sorry they are make no sense to me. I understand the economy tanked...but you folks had a chance to REALLY remake the auto industry and you blew it.
Hoping Saturn somehow finds a way to survive, whether it is picked up by someone or GM discovers the mistake of letting it go and finds a way to create a future, the hope is that the brand will live on. Feeling somewhat betrayed by GM at the moment. Not sure why Buick was kept alive when the average buyer wont be around to be a repeat customer and Saturn with it's younger, conquest customer base was let go. One of the many mysteries in life.
Ms. Lajdziak,
My husband and I are so sorry to hear about Saturn. Unfortunately, this could not come at a worse time for us. We were told last week that our 2004 L300 needs some very expensive repairs (almost $2000). While we had an 80,000 mile warranty, our car recently reached 84,000 miles. The dealership has offered 20% off of the bill, however, we recently purchased a 2009 Outlook and have referred three friends in the last year who have purchased two Outlooks and an Aura. We feel strongly that we are entitled to an exception on the warranty as we have been loyal customers (and will continue to be loyal to the GM family pending a satisfactory resolution to this issue). We heard from a regional manager today (it took 72 hours to return our call) who said Saturn would do no more for us and that he had no supervisor to contact to further pursue the issue. I would so greatly appreciate your help with this. Andrea Ward andreamarieward@hotmail.com
Mary, Jim, who recently retired, and yourself, have been so involved in showing me the delightful humor that you all have in the game of cats and mice and it has been noted. There have been so many people that enjoy misery to others that they don't see that people have "Judeo hearts" and that these people try to warn those who continue these type of behaviors. Saturns have been a great car to my family and it's shareholder should be proud and it should stay like that. Personally, some people following the instructions of others, smacked my car, leaving it with a big angry dent, and now I am searching for their attorneys to resolve it legally and quietly. So, my question is to you, Jill. What would you do if someone smashed into your car in malice, for it was done purposely, and didn't leave a note, but the villians were detected. The dent was over looked by me in the beginning, but, the same individuals thought it was fun, and continued to smashed into my car over and over and over until I have become out of charcter by anger. I, and many experts in the field of law finally found the individuals because I have my G-d in my side, and I warned the individuals to stop hitting my car, but, they refused, and continue and continue. Would you give the red light to the authority to open the lockbox and have these people in prison? Or would you settle out of court with them? My email is noted- tell me what would you do in my case????
I need your help! I was given your name through the 1-800 number of GM earnings. We are purchasing a new GM vehicle and were lead to believe we could use our $2,300 accumulated earnings towards the purchase. We called to verify 2 times prior to going to the dealer. Once we negotiated a price with the dealer we handed over the card and were told we only had a $1,000 allowance. We were embarrassed and unprepared to hear that. We left without the car. We went back, made several more phone calls (6 total) all with no remedy. I was finally given your name and a P.O. Box address. I apologize, but the P.O. Box could take forever, and I need help now. We want the car and feel like we have been mislead for the last 9 years of card ownership. Please, Please, Please honor the $2,300 rewards we have accumulated.
Email me or call me PLEASE!
Kathy.Lipski@UOP.com
(708)214-3343
Enjoyed this long ride in my brother's saturn. I felt also compelled to leave you and others in your group a "rose" to examine a variety of options for the future direction of Saturn brand.
I felt compelled to leave a comment for you since I just received your letter explaining that Penske Auto is buying Saturn and it is a brand I can trust.
I am, or should say " was" a proud owner of three saturns all sold to us by one salesperson at Saturn of Fairfield in Fairfield CT. We kept going back because to the no haggling policy and the sincere attitude of Joshua our salesman. We started to think about our forth since our 2002 SL is getting up in miles. That was until my L300's service engine soon light went on at only 44K miles and the only thing that our local dealer would do for us is tell us we needed major engine repair and tell us it was going to cost us over 3,500 to fix it!
Our personal mechanic was befuddled of what could be wrong since it has low milage so they checked the usual spark plugs etc. They told us to bring it to the dealer. If I had bought this car in 2007 I would have a 100,000 mile power train warranty, but because I purchased it two years earlier and had trouble 8,000 miles after the 36k mile warranty their attitude was tough luck. We chose to take it to another mechanic and even they couldn't fix it. Both outside mechanics commented on how the engine shouldn't blow at 44k miles.
My concern is that Saturn didn't do anything to even try to help us fix it other than offering to take our money. Maybe there is some sort of defect that needs to be looked into. If I ran a company and I had a product that broke down well before it should have I would try and make it better and try to make amends with the customer.
Unfortunately, the staff at Saturn of Fairifeld's customer loyalty has dimished since we bought our last car. It is unfortunate not only for me, but Saturn as well, since they lost a very loyal customer.
Just thought you should be aware of how your customers are treated. I work as a manager at a large department store, and our philosophy is that the customer is number one and if you want them to return you need to make them happy
Saturn fell short and because of that I am going out tomorrow to look for a new car - a saturn it won't be.
I don't even know where to begin.
I had some components break on my 2007 Saturn Sky back in September of last year, since the parts were replace they have had an issue getting the top to lock in correctly finally after my car sitting at the dealership for over a month (Jan4th to Feb 14th) the service manager at the dealer ship ran into a Saturn engineer from Parsippany NJ who agreed to help. Repair attempt 9. They finally got what is called the drive link to lock in correctly, but then the top was not closing correctly and water was pouring into the car. I went back for them to address this and by direction of the Saturn Sky production manger in Delaware, they were told to place a piece of tubing into the gaskets to try and stop the roof leak. For over 7 months now the dealer has been asking to replace the top because he fells the framing is bent. I then was allowed to take the car to another dealer who also stated the framing is bent. I received a call today from Saturn customer service (Alex Pico) BTW very very polite and helpful, but he sadly informed me that he has to close the case and there is nothing more he can do for me, because the GM (Not Saturn) Factory Field rep will not approve the replacement. I now have to work with the dealer and the factory rep directly because the Factory rep or field rep is refusing customer services wishes. Almost 8 months and 12 repair attempts and they will not honor my new car factory warranty. I feel and Alex concurs I have been more that reasonable with working with the dealer and Saturn to resolve this. I am one who believes it is not broken until you can't fix it. I think after two dealer service techs stating it's broke and after 12 attempts to get it right (one of those was a Saturn engineer) it’s still leaking and the top does not close evenly. My new car warranty expires on May23rd of this year. I love this car I love all my GM cars, but why this type of treatment. I have 3 GM cars and my whole family has GM cars. It saddens me that this is the level of customer service one can expect to receive, strike that the customer service rep was top notch and truly apologetic it’s the GM rep that is being difficult. I was in negotiations to purchase an Outlook, but with all this I canceled the deal and just put money into my current GM minivan hoping to get another year of service. I don’t know what else to do I am at my wits end and disheartened by this whole experience not to count the almost 8 months of frustration. I hope this does not fall on deaf ears. I was sad to see the Oldsmobile brand die (I loved my olds all three of them)and I hope against hope GM pulls through these hard times.
Hi Jill on a personal note its sad to see Saturn get dumped by GM like we were a 2 bit whore i also know saturn can do better on thier own but i need to know one thing i own a 95 sc1 & 04 VUE.Now i saw the 03 "street play" VUE and i wanted to know who made the side skirts and where can i buy it or do i have to Make it myself.Im just Curious to know thanks
ImSaturn
u r 2
Jill Lajdziak's Comments
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First of all, congratulations on your retirement announcement. While you may be closing the last chapter of your GM book, certainly, you are opening the beginning chapter of an entirely new book. Thank you for your years of dedicated service and leadership at Saturn. It's a real shame you and the entire Saturn Corp. never received the support necessary to stay competitive and viable.
I also wanted to thank you for your recent letter updating us on the status of the sale of Saturn to the Penske Group. It's very disappointing as a Saturn owner to hear that no deal was unable to be finalized. Certainly, the Renault BoD was unable to see the value in the brand and cars themselves that is so obvious to others. Over the past 17 years, my family has purchased 3 new Saturn sedans and all three had the living hell driven out of them for more than 100,000 miles. The longest surviving member of this family is a 1993 SL1 sedan (VIN # 1G8ZG5593PZ310926) purchased new at Saturn of Florence in Florence, KY. I purchased it directly from the owner Jacobe Sweeny. I am proud to say that as of today (11/04/09) the car has 411,200 miles; an amazing achievement for a car I thought was a 150,000 mile throw-away. Over this time, the only maintenance I have done outside of normal routine maintenance is replacing 1 water pump, 1 air conditioner compressor and the front suspension cross members. All toll, less than $1000 for these repairs. Even more amazing is that after 411,000 miles, it still has the origianl clutch and not a drop of any fluid leaks onto the garage floor. The amortized cost of the original purchase cost against the mileage is $0.03 per mile - not many cars ever come close to that. While it looks a little rough around the edges, the hood is rusting along the edges, the head-liner came out, and the front seat broke and I had to find a close match at the junk yard (our car just missed qualifying for the seat recall - seat back support brackets beraking), our goal is 500,000 miles. There is no reason to think it will not make it barring some type of accident. I hope you find a little pleasure in my stroy and makes your reflection back upon your time a Saturn even more positive. I tried to share this story with others at Saturn in hopes they would see the marketing value in these personal stories, but I think it was too little too late.
Thank you for your time,
Sean Furlow
812-756-5022
Question: Hello. I have a 2007 Aura XE that I have really enjoyed for the past couple of years. However, I now have a mainteance problem (driver's window, heated seats, and sunroof all inoperative) that the Worcester, MA dealership has been unable to figure out for about a week. They've been very nice and given me a loaner car, but I'm wondering what's next if they can't close the issue. I called the national customer assistance center and was told "we just go by what the dealer says", but honestly, I feel like there has to be a better answer (higher level of maintenance, etc.). I'd appreciate any help you could provide. My VIN# is 1G8ZS57N87F140458. Thank you. Jim Follen
Service Request: 71-753094634
Customer Relationship Specialist: Chris Apostoles
Dear James,
Thank you for contacting the Saturn Customer Assistance Center. We appreciate you taking the time to write us in regard to the issue that you are having with your 2007 Saturn AURA XE.
Your continued loyalty and patronage to Saturn is very important to us. I recognize that this situation has caused you a great level of frustration and I hope that you can accept my sincerest apology on behalf of General Motors and Saturn. I have documented this under service request number 71-753094634 and this will serve as your reference for this issue.
I am more than happy to further discuss the matter you have indicated in your email. However, based on the nature of your concern, I have decided that contacting you by phone would allow me a better opportunity to assist you. I will be contacting you tomorrow, August 26, 2009, between the hours of 1:00 p.m. to 3:00 p.m., Eastern Standard Time with hopes that I can assist you in a timely manner.
In addition, if you decide to call me directly, please do not hesitate to do so. You may reach me at 1-866-790-5700, extension 22797. I am in the office Monday through Friday from 1:00 p.m. to 9:00 p.m., Eastern Time and would be glad to hear from you. If my hours are inconvenient for you please reply to this email with a date and time that I may contact you.
I look forward to speaking with you as your complete satisfaction is important to me. If you should need to contact us in the future, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time.
Again, thank you for contacting Saturn.
Sincerely,
The Saturn Consumer Support Team
It has now been 56 days since I was told I would receive a call. The line from the email below 'Your continued loyalty and patronage to Saturn is very important to us' doesn't ring very true.
Service Request Number: 71-753094634
Customer Relationship Specialist: Nichole Pugal
Dear James,
Greetings from the Saturn Customer Assistance Center! We appreciate the time you have taken to let us know that you have not received a call from our center.
We sincerely apologize for your frustrations regarding this matter. Please consider this as an acknowledgment that we have received your email. In addition to this, we have added your message to your Service Request number 71-753094634 and sent a notification to Customer Relationship Specialist Chris Apostoles in your behalf. He will follow-up with you to further assist with the concerns that you have on your 2007 Saturn AURA XE.
We are grateful for your patience and understanding. If you should need to contact us, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time Zone.
Again, thank you for contacting Saturn.
Sincerely,
The Saturn Consumer Support Team
It has now been 63 days since I requested assistance and 7 days since I brought this to the attention of customer service again. I was never contacted as indicated in the last email. I am no longer requesting to be contacted by CAC; however, you may wish to forward this thread to the customer service manager because I will be forwarding all of it with a complaint to the Better Business Bureau.
Service Request: 71-753094634
Customer Relationship Specialist: Ryan Quijano
Dear James,
Thank you for contacting the Saturn Customer Assistance Center. Please accept our sincerest apology for any inconvenience this may have caused you.
Please consider this as a confirmation of our receipt of your e-mail. In addition, I have added the information you provided to service request number 71-753094634, and sent a notification to Chris Apostoles on your behalf. We appreciate your patience as we strive for excellent customer assistance.
If you should need to contact us in the future, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000, prompt 3. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time, closed Sunday.
Again, thank you for contacting Saturn.
Sincerely,
The Saturn Consumer Support Team
When will your letter be published here? I saw it on Saturnfans.com but not here..
Good luck to you and the rest of the Saturn team. Gonna miss you!
Rob
My husband and I are so sorry to hear about Saturn. Unfortunately, this could not come at a worse time for us. We were told last week that our 2004 L300 needs some very expensive repairs (almost $2000). While we had an 80,000 mile warranty, our car recently reached 84,000 miles. The dealership has offered 20% off of the bill, however, we recently purchased a 2009 Outlook and have referred three friends in the last year who have purchased two Outlooks and an Aura. We feel strongly that we are entitled to an exception on the warranty as we have been loyal customers (and will continue to be loyal to the GM family pending a satisfactory resolution to this issue). We heard from a regional manager today (it took 72 hours to return our call) who said Saturn would do no more for us and that he had no supervisor to contact to further pursue the issue. I would so greatly appreciate your help with this. Andrea Ward andreamarieward@hotmail.com
Email me or call me PLEASE!
Kathy.Lipski@UOP.com
(708)214-3343
Soldier of Christ
I am, or should say " was" a proud owner of three saturns all sold to us by one salesperson at Saturn of Fairfield in Fairfield CT. We kept going back because to the no haggling policy and the sincere attitude of Joshua our salesman. We started to think about our forth since our 2002 SL is getting up in miles. That was until my L300's service engine soon light went on at only 44K miles and the only thing that our local dealer would do for us is tell us we needed major engine repair and tell us it was going to cost us over 3,500 to fix it!
Our personal mechanic was befuddled of what could be wrong since it has low milage so they checked the usual spark plugs etc. They told us to bring it to the dealer. If I had bought this car in 2007 I would have a 100,000 mile power train warranty, but because I purchased it two years earlier and had trouble 8,000 miles after the 36k mile warranty their attitude was tough luck. We chose to take it to another mechanic and even they couldn't fix it. Both outside mechanics commented on how the engine shouldn't blow at 44k miles.
My concern is that Saturn didn't do anything to even try to help us fix it other than offering to take our money. Maybe there is some sort of defect that needs to be looked into. If I ran a company and I had a product that broke down well before it should have I would try and make it better and try to make amends with the customer.
Unfortunately, the staff at Saturn of Fairifeld's customer loyalty has dimished since we bought our last car. It is unfortunate not only for me, but Saturn as well, since they lost a very loyal customer.
Just thought you should be aware of how your customers are treated. I work as a manager at a large department store, and our philosophy is that the customer is number one and if you want them to return you need to make them happy
Saturn fell short and because of that I am going out tomorrow to look for a new car - a saturn it won't be.
We have informed Customer Service about the issues you have encountered, they will be contacting you soon.
Thanks!
I don't even know where to begin.
I had some components break on my 2007 Saturn Sky back in September of last year, since the parts were replace they have had an issue getting the top to lock in correctly finally after my car sitting at the dealership for over a month (Jan4th to Feb 14th) the service manager at the dealer ship ran into a Saturn engineer from Parsippany NJ who agreed to help. Repair attempt 9. They finally got what is called the drive link to lock in correctly, but then the top was not closing correctly and water was pouring into the car. I went back for them to address this and by direction of the Saturn Sky production manger in Delaware, they were told to place a piece of tubing into the gaskets to try and stop the roof leak. For over 7 months now the dealer has been asking to replace the top because he fells the framing is bent. I then was allowed to take the car to another dealer who also stated the framing is bent. I received a call today from Saturn customer service (Alex Pico) BTW very very polite and helpful, but he sadly informed me that he has to close the case and there is nothing more he can do for me, because the GM (Not Saturn) Factory Field rep will not approve the replacement. I now have to work with the dealer and the factory rep directly because the Factory rep or field rep is refusing customer services wishes. Almost 8 months and 12 repair attempts and they will not honor my new car factory warranty. I feel and Alex concurs I have been more that reasonable with working with the dealer and Saturn to resolve this. I am one who believes it is not broken until you can't fix it. I think after two dealer service techs stating it's broke and after 12 attempts to get it right (one of those was a Saturn engineer) it’s still leaking and the top does not close evenly. My new car warranty expires on May23rd of this year. I love this car I love all my GM cars, but why this type of treatment. I have 3 GM cars and my whole family has GM cars. It saddens me that this is the level of customer service one can expect to receive, strike that the customer service rep was top notch and truly apologetic it’s the GM rep that is being difficult. I was in negotiations to purchase an Outlook, but with all this I canceled the deal and just put money into my current GM minivan hoping to get another year of service. I don’t know what else to do I am at my wits end and disheartened by this whole experience not to count the almost 8 months of frustration. I hope this does not fall on deaf ears. I was sad to see the Oldsmobile brand die (I loved my olds all three of them)and I hope against hope GM pulls through these hard times.
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