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Jill Lajdziak has not received any gifts yet
Posted on May 31, 2009 at 7:00pm — 6 Comments
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First of all, congratulations on your retirement announcement. While you may be closing the last chapter of your GM book, certainly, you are opening the beginning chapter of an entirely new book. Thank you for your years of dedicated service and leadership at Saturn. It's a real shame you and the entire Saturn Corp. never received the support necessary to stay competitive and viable.
I also wanted to thank you for your recent letter updating us on the status of the sale of Saturn to the Penske Group. It's very disappointing as a Saturn owner to hear that no deal was unable to be finalized. Certainly, the Renault BoD was unable to see the value in the brand and cars themselves that is so obvious to others. Over the past 17 years, my family has purchased 3 new Saturn sedans and all three had the living hell driven out of them for more than 100,000 miles. The longest surviving member of this family is a 1993 SL1 sedan (VIN # 1G8ZG5593PZ310926) purchased new at Saturn of Florence in Florence, KY. I purchased it directly from the owner Jacobe Sweeny. I am proud to say that as of today (11/04/09) the car has 411,200 miles; an amazing achievement for a car I thought was a 150,000 mile throw-away. Over this time, the only maintenance I have done outside of normal routine maintenance is replacing 1 water pump, 1 air conditioner compressor and the front suspension cross members. All toll, less than $1000 for these repairs. Even more amazing is that after 411,000 miles, it still has the origianl clutch and not a drop of any fluid leaks onto the garage floor. The amortized cost of the original purchase cost against the mileage is $0.03 per mile - not many cars ever come close to that. While it looks a little rough around the edges, the hood is rusting along the edges, the head-liner came out, and the front seat broke and I had to find a close match at the junk yard (our car just missed qualifying for the seat recall - seat back support brackets beraking), our goal is 500,000 miles. There is no reason to think it will not make it barring some type of accident. I hope you find a little pleasure in my stroy and makes your reflection back upon your time a Saturn even more positive. I tried to share this story with others at Saturn in hopes they would see the marketing value in these personal stories, but I think it was too little too late.
Thank you for your time,
Sean Furlow
812-756-5022
Question: Hello. I have a 2007 Aura XE that I have really enjoyed for the past couple of years. However, I now have a mainteance problem (driver's window, heated seats, and sunroof all inoperative) that the Worcester, MA dealership has been unable to figure out for about a week. They've been very nice and given me a loaner car, but I'm wondering what's next if they can't close the issue. I called the national customer assistance center and was told "we just go by what the dealer says", but honestly, I feel like there has to be a better answer (higher level of maintenance, etc.). I'd appreciate any help you could provide. My VIN# is 1G8ZS57N87F140458. Thank you. Jim Follen
Service Request: 71-753094634
Customer Relationship Specialist: Chris Apostoles
Dear James,
Thank you for contacting the Saturn Customer Assistance Center. We appreciate you taking the time to write us in regard to the issue that you are having with your 2007 Saturn AURA XE.
Your continued loyalty and patronage to Saturn is very important to us. I recognize that this situation has caused you a great level of frustration and I hope that you can accept my sincerest apology on behalf of General Motors and Saturn. I have documented this under service request number 71-753094634 and this will serve as your reference for this issue.
I am more than happy to further discuss the matter you have indicated in your email. However, based on the nature of your concern, I have decided that contacting you by phone would allow me a better opportunity to assist you. I will be contacting you tomorrow, August 26, 2009, between the hours of 1:00 p.m. to 3:00 p.m., Eastern Standard Time with hopes that I can assist you in a timely manner.
In addition, if you decide to call me directly, please do not hesitate to do so. You may reach me at 1-866-790-5700, extension 22797. I am in the office Monday through Friday from 1:00 p.m. to 9:00 p.m., Eastern Time and would be glad to hear from you. If my hours are inconvenient for you please reply to this email with a date and time that I may contact you.
I look forward to speaking with you as your complete satisfaction is important to me. If you should need to contact us in the future, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time.
Again, thank you for contacting Saturn.
Sincerely,
The Saturn Consumer Support Team
It has now been 56 days since I was told I would receive a call. The line from the email below 'Your continued loyalty and patronage to Saturn is very important to us' doesn't ring very true.
Service Request Number: 71-753094634
Customer Relationship Specialist: Nichole Pugal
Dear James,
Greetings from the Saturn Customer Assistance Center! We appreciate the time you have taken to let us know that you have not received a call from our center.
We sincerely apologize for your frustrations regarding this matter. Please consider this as an acknowledgment that we have received your email. In addition to this, we have added your message to your Service Request number 71-753094634 and sent a notification to Customer Relationship Specialist Chris Apostoles in your behalf. He will follow-up with you to further assist with the concerns that you have on your 2007 Saturn AURA XE.
We are grateful for your patience and understanding. If you should need to contact us, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time Zone.
Again, thank you for contacting Saturn.
Sincerely,
The Saturn Consumer Support Team
It has now been 63 days since I requested assistance and 7 days since I brought this to the attention of customer service again. I was never contacted as indicated in the last email. I am no longer requesting to be contacted by CAC; however, you may wish to forward this thread to the customer service manager because I will be forwarding all of it with a complaint to the Better Business Bureau.
Service Request: 71-753094634
Customer Relationship Specialist: Ryan Quijano
Dear James,
Thank you for contacting the Saturn Customer Assistance Center. Please accept our sincerest apology for any inconvenience this may have caused you.
Please consider this as a confirmation of our receipt of your e-mail. In addition, I have added the information you provided to service request number 71-753094634, and sent a notification to Chris Apostoles on your behalf. We appreciate your patience as we strive for excellent customer assistance.
If you should need to contact us in the future, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000, prompt 3. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time, closed Sunday.
Again, thank you for contacting Saturn.
Sincerely,
The Saturn Consumer Support Team
When will your letter be published here? I saw it on Saturnfans.com but not here..
Good luck to you and the rest of the Saturn team. Gonna miss you!
Rob
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