u r 2

Jill Lajdziak: Share

Blog Posts (16)
Events
Groups (5)
Photos
Photo Albums
Videos

Jill Lajdziak's Apps

Jill Lajdziak's Friends

View All

Jill Lajdziak's Groups

The Saturn model wish ...

30 members
Advertising & Marketing

42 members

Redline VUE Owners

13 members
Saturn Astra

145 members

View All

Jill Lajdziak's Page

Gifts Received

Jill Lajdziak has not received any gifts yet

Give Jill Lajdziak a Gift

Latest Activity

Rob left a comment for Jill Lajdziak

November 4

Sean Furlow left a comment for Jill Lajdziak

November 4

James Follen left a comment for Jill Lajdziak

November 1

Jack Standeven left a comment for Jill Lajdziak

October 30

Jennifer Graham left a comment for Jill Lajdziak

October 26

david christopher left a comment for Jill Lajdziak

October 24

Rob left a comment for Jill Lajdziak

October 22

Steve Judkins left a comment for Jill Lajdziak

October 16

Profile Information

Relationship with my car:: I love my car.

Current Ride: Aura XR

Favorite Saturn: All of them!

About Me:: I joined Saturn in 1986 as manager of retailer selection. Since then, I have held numerous sales, marketing and retail operation positions in the organization. I have been the company's General Manager since 1999. It's my dream job.

Website:: http://saturn.com

Jill Lajdziak's Blog

New on Saturn.com: Ask Me

I wanted to let you all know about a new feature we’ve just added today to Saturn.com, called Ask Jill, through which you can submit a Saturn-related question. Each week, we’ll post the answers to several of the most frequently asked questions. I encourage you to check it out and send your questions. Of course, I will still be checking in here on ImSaturn.com regularly. I should also… Continue

Posted on May 31, 2009 at 7:00pm — 6 Comments

Looking Back on a Year of ImSaturn

It was just a year ago that we launched ImSaturn.com. Creating our own social network was largely an experiment: Would anyone be interested in joining us in a virtual Saturn community? We were thrilled when more than 1,000 people joined in the first three weeks. Now we have more than 4,900 members.

Your comments on this site, whether asking a simple question, offering honest criticism or giving us a pat on the back, have all been very welcome. You’ve also taken time to upload more than 6,000 ph… Continue

Posted on April 15, 2009 at 3:17pm — 6 Comments

My E-mail to Saturn Owners

The following is an e-mail I sent to Saturn owners last week addressing some of the questions and comments I've heard recently about Saturn's future. -- Jill

Saturn owners have never been shy about sharing their thoughts regarding our brand. So when I wrote to you a couple of weeks ago to tell about the potential changes at Saturn, I knew that I would get a strong response.

Your e-mails and phone calls showed that many of you share our enthusiasm for the idea that Saturn might re… Continue

Posted on March 17, 2009 at 2:30pm — 21 Comments

We are still Saturn

From our very beginning, Saturn has always sought a better way. We pioneered no haggle-no hassle shopping, built dent-resistant cars, set a new benchmark for customer service and forged a unique relationship with our retailers, workers and customers. From the beginning, Saturn was launched as a “Different kind of Car Company.”

Well, here we go again.

You may have read that General Motors delivered a plan to the U.S. government that outlined the corporation’s plan for long term viability. In th… Continue

Posted on February 18, 2009 at 8:30am — 45 Comments

So what’s up with Saturn?

As we wrap up the first month of 2009, I want to give you as much of an update as I can about the Saturn brand.

As you are likely aware, as part of the process by which GM received some funding for the U.S. government, we are examining a variety of options for the future direction of the Saturn brand. This is a complex process, and while we are moving as quickly as we can, we also want to make sure we get it right. We have a team dedicated to evaluate a number of business alternatives. I hope y… Continue

Posted on January 28, 2009 at 5:12pm — 15 Comments

Comment Wall (63 comments)

You need to be a member of ImSaturn to add comments!

Join this social network

At 2:12pm on November 4, 2009, Rob said…: @ Sean, just a quick word of advice. I would not place my phone number on the internet like you have here. If you can edit your post, I would highly recommend that.

At 9:55am on November 4, 2009, Sean Furlow said…: Good morning Ms. Lajdziak,

First of all, congratulations on your retirement announcement. While you may be closing the last chapter of your GM book, certainly, you are opening the beginning chapter of an entirely new book. Thank you for your years of dedicated service and leadership at Saturn. It's a real shame you and the entire Saturn Corp. never received the support necessary to stay competitive and viable.

I also wanted to thank you for your recent letter updating us on the status of the sale of Saturn to the Penske Group. It's very disappointing as a Saturn owner to hear that no deal was unable to be finalized. Certainly, the Renault BoD was unable to see the value in the brand and cars themselves that is so obvious to others. Over the past 17 years, my family has purchased 3 new Saturn sedans and all three had the living hell driven out of them for more than 100,000 miles. The longest surviving member of this family is a 1993 SL1 sedan (VIN # 1G8ZG5593PZ310926) purchased new at Saturn of Florence in Florence, KY. I purchased it directly from the owner Jacobe Sweeny. I am proud to say that as of today (11/04/09) the car has 411,200 miles; an amazing achievement for a car I thought was a 150,000 mile throw-away. Over this time, the only maintenance I have done outside of normal routine maintenance is replacing 1 water pump, 1 air conditioner compressor and the front suspension cross members. All toll, less than $1000 for these repairs. Even more amazing is that after 411,000 miles, it still has the origianl clutch and not a drop of any fluid leaks onto the garage floor. The amortized cost of the original purchase cost against the mileage is $0.03 per mile - not many cars ever come close to that. While it looks a little rough around the edges, the hood is rusting along the edges, the head-liner came out, and the front seat broke and I had to find a close match at the junk yard (our car just missed qualifying for the seat recall - seat back support brackets beraking), our goal is 500,000 miles. There is no reason to think it will not make it barring some type of accident. I hope you find a little pleasure in my stroy and makes your reflection back upon your time a Saturn even more positive. I tried to share this story with others at Saturn in hopes they would see the marketing value in these personal stories, but I think it was too little too late.

Thank you for your time,
Sean Furlow
812-756-5022

At 2:24am on November 1, 2009, James Follen said…: Hi Jill. Here is the email trail to a dialog I have had with the Customer Assistance Center since August 20th. I've still never been contacted by them. Of all the bad customer service experiences to be had out there, my experience with Saturn has been by far the worst.

Question: Hello. I have a 2007 Aura XE that I have really enjoyed for the past couple of years. However, I now have a mainteance problem (driver's window, heated seats, and sunroof all inoperative) that the Worcester, MA dealership has been unable to figure out for about a week. They've been very nice and given me a loaner car, but I'm wondering what's next if they can't close the issue. I called the national customer assistance center and was told "we just go by what the dealer says", but honestly, I feel like there has to be a better answer (higher level of maintenance, etc.). I'd appreciate any help you could provide. My VIN# is 1G8ZS57N87F140458. Thank you. Jim Follen

Service Request: 71-753094634
Customer Relationship Specialist: Chris Apostoles

Dear James,

Thank you for contacting the Saturn Customer Assistance Center. We appreciate you taking the time to write us in regard to the issue that you are having with your 2007 Saturn AURA XE.

Your continued loyalty and patronage to Saturn is very important to us. I recognize that this situation has caused you a great level of frustration and I hope that you can accept my sincerest apology on behalf of General Motors and Saturn. I have documented this under service request number 71-753094634 and this will serve as your reference for this issue.

I am more than happy to further discuss the matter you have indicated in your email. However, based on the nature of your concern, I have decided that contacting you by phone would allow me a better opportunity to assist you. I will be contacting you tomorrow, August 26, 2009, between the hours of 1:00 p.m. to 3:00 p.m., Eastern Standard Time with hopes that I can assist you in a timely manner.

In addition, if you decide to call me directly, please do not hesitate to do so. You may reach me at 1-866-790-5700, extension 22797. I am in the office Monday through Friday from 1:00 p.m. to 9:00 p.m., Eastern Time and would be glad to hear from you. If my hours are inconvenient for you please reply to this email with a date and time that I may contact you.

I look forward to speaking with you as your complete satisfaction is important to me. If you should need to contact us in the future, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time.

Again, thank you for contacting Saturn.

Sincerely,

The Saturn Consumer Support Team

It has now been 56 days since I was told I would receive a call. The line from the email below 'Your continued loyalty and patronage to Saturn is very important to us' doesn't ring very true.

Service Request Number: 71-753094634
Customer Relationship Specialist: Nichole Pugal

Dear James,

Greetings from the Saturn Customer Assistance Center! We appreciate the time you have taken to let us know that you have not received a call from our center.

We sincerely apologize for your frustrations regarding this matter. Please consider this as an acknowledgment that we have received your email. In addition to this, we have added your message to your Service Request number 71-753094634 and sent a notification to Customer Relationship Specialist Chris Apostoles in your behalf. He will follow-up with you to further assist with the concerns that you have on your 2007 Saturn AURA XE.

We are grateful for your patience and understanding. If you should need to contact us, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time Zone.

Again, thank you for contacting Saturn.

Sincerely,

The Saturn Consumer Support Team

It has now been 63 days since I requested assistance and 7 days since I brought this to the attention of customer service again. I was never contacted as indicated in the last email. I am no longer requesting to be contacted by CAC; however, you may wish to forward this thread to the customer service manager because I will be forwarding all of it with a complaint to the Better Business Bureau.

Service Request: 71-753094634
Customer Relationship Specialist: Ryan Quijano

Dear James,

Thank you for contacting the Saturn Customer Assistance Center. Please accept our sincerest apology for any inconvenience this may have caused you.

Please consider this as a confirmation of our receipt of your e-mail. In addition, I have added the information you provided to service request number 71-753094634, and sent a notification to Chris Apostoles on your behalf. We appreciate your patience as we strive for excellent customer assistance.

If you should need to contact us in the future, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000, prompt 3. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time, closed Sunday.

Again, thank you for contacting Saturn.

Sincerely,

The Saturn Consumer Support Team

At 6:09pm on October 30, 2009, Jack Standeven said…: Sorry to hear about the brand. Always wanted to share a comment about my Saturn and it might as well be you. I bought our 96 SL2 in 1996. In all those years I have meet many other Saturn owners. Not once did I ever hear one of them say anything bad about thier Saturns. Good job Saturn.

At 11:44am on October 26, 2009, Jennifer Graham said…: Ms. Lajdziak: I have bought two saturns since I have been able to drive. I loved my first saturn but being im a single mom of two small children and on a fixed income i had to get rid of it because of the room was not big enough, when i had my second child. I did like my new saturn until I started getting the run around with the saturn company in macon, georgia. I got a recall on my vehicles door handles and i have been waiting approxomatley six months to get them repaired. (I started calling the day I received the letter on the recall) I have contacted the company numerous times via email and via telephone and always get we will call you when the parts come in. Well, I got to have my doors fixed. Im scared to ride in my vehicle and let me children ride with me in my vehicle, once again im a mom of two small children. My transmission is starting to slip alittle and im scared to take it in to the dealership for service because i may be making monthly payments on a vehicle im not driving....if its taking more than approximatley six months to get my door handles fixed, how long would it take to get something like my trandmission fixed? Im finding myself looking at other vehicles but cant afford a higher payment, because of IF I can trade in my truck for another one they will attach what i owe for the trade in ...... this is awful!!! I mean what am i suppose to do????? And yes, my truck is still uinder warrenty.

At 1:46pm on October 24, 2009, david christopher said…: Ms. Lajdziak...I recieved your letter today, and I have to say it made me furious. I own a 1994 SL2...it just hit 200,000 miles. EVERY single time I go into a Saturn dealership for service...the entire dealership comes out to ooh and ahh over the SL2...and the constant comments are.."Oh, those were the best...don't ever get rid of it...god I loved those.."etc. Here's my problem...if all of the Saturn folks I encountered were so in love with a model you made 15 years ago...why did you stop making it? Why did you move on to models with worse gas mileage, etc. No, I have no idea how to run an auto company...but this seems ridiculous to me. So, I'm sorry, but all of the breast beating being done by Saturn folks about how sorry they are make no sense to me. I understand the economy tanked...but you folks had a chance to REALLY remake the auto industry and you blew it.

At 4:04pm on October 22, 2009, Rob said…: Jill

When will your letter be published here? I saw it on Saturnfans.com but not here..

Good luck to you and the rest of the Saturn team. Gonna miss you!

Rob

At 3:29pm on October 16, 2009, Steve Judkins said…: Hoping Saturn somehow finds a way to survive, whether it is picked up by someone or GM discovers the mistake of letting it go and finds a way to create a future, the hope is that the brand will live on. Feeling somewhat betrayed by GM at the moment. Not sure why Buick was kept alive when the average buyer wont be around to be a repeat customer and Saturn with it's younger, conquest customer base was let go. One of the many mysteries in life.

At 12:52am on October 2, 2009, Andrea Marie Ward said…: Ms. Lajdziak,
My husband and I are so sorry to hear about Saturn. Unfortunately, this could not come at a worse time for us. We were told last week that our 2004 L300 needs some very expensive repairs (almost $2000). While we had an 80,000 mile warranty, our car recently reached 84,000 miles. The dealership has offered 20% off of the bill, however, we recently purchased a 2009 Outlook and have referred three friends in the last year who have purchased two Outlooks and an Aura. We feel strongly that we are entitled to an exception on the warranty as we have been loyal customers (and will continue to be loyal to the GM family pending a satisfactory resolution to this issue). We heard from a regional manager today (it took 72 hours to return our call) who said Saturn would do no more for us and that he had no supervisor to contact to further pursue the issue. I would so greatly appreciate your help with this. Andrea Ward andreamarieward@hotmail.com